Aerial Northwest - How to Win the Hearts of the Drone Market You Serve

In the competitive world of drone services, there’s one fundamental rule that can set you apart from the rest: First, they need to know who you are. Then, they need to like you. These two components—brand awareness and likeability—are the secret ingredients that will give you a sustained competitive advantage over local and out-of-market competitors. When your target audience not only recognizes your brand but also genuinely likes you, you’ve created the foundation for long-term success.

Building a drone service business isn’t just about having the best equipment or the best shots. It’s about establishing a connection with your community and fostering relationships that go beyond business transactions. People don’t buy from businesses—they buy from people they know and like. And when you get the balance of awareness and likeability right, you’ll secure clients who return again and again.

Here are seven strategies to help you win the hearts, souls, and minds of your local market by focusing on brand awareness and likeability.

1. Make Sure They Know Who You Are: Get Seen!

Brand awareness is the first step to any successful business relationship. If they don’t know who you are, they can’t buy from you. Your goal should be to make yourself as visible and approachable as possible. Get involved in local events, support community projects, and put your name out there. Attend networking meetups, collaborate with other local businesses, and volunteer your services for a good cause.

You don’t need to rely solely on online ads or billboards—let your presence speak for itself. Make it easy for your target market to find you, whether it’s through social media, local sponsorships, or word-of-mouth recommendations. You don’t need to have a huge marketing budget—what you need is a visible and consistent presence in the places where your audience spends their time.
People will start recognizing your brand as a local presence and not just another business trying to sell something. When you’re visible, you’re in their minds.

2. Likeability Comes from Authentic Connection: Be Genuine

Now that they know who you are, the next step is for them to like you. People connect with people, not businesses. To build a strong emotional connection with your community, show them the real you. Be authentic, transparent, and approachable. Share behind-the-scenes glimpses of your work, your personal interests, and your passion for drone photography.

When your personality shines through, people will feel more connected to you. Don’t hide behind a corporate facade—be the person your clients feel they can trust. A friendly smile, a helpful attitude, and a willingness to go the extra mile will make clients like you.

3. Build Relationships, Not Just Transactions

You’re not just selling drone footage; you’re selling a relationship. Once your target market knows who you are and starts to like you, the next step is to nurture the relationship. Don’t just treat clients as a one-time transaction. Build long-lasting relationships by staying in touch, offering excellent service, and continually adding value to your clients’ lives.

Clients who feel like they have a personal connection with you are more likely to come back. They want to work with someone they trust, who is reliable and personable. Check your ego at the door and focus on being a team player, someone who listens to your client’s needs and works together to get the best result. When people feel heard and respected, they’ll naturally like you even more.

4. Be Active in the Community: Visibility Builds Likeability

You’ve made yourself visible, and now it’s time to ensure that your presence resonates with your target market. Be community active. People like doing business with someone who loves where they live and shows it through action. Attend local events, sponsor a community cause, or simply get involved in activities that matter to your audience.

Being active in your local community sends the message that you’re not just in it for business—you’re invested in the people and places that make up your community. This will enhance your likeability and make your brand feel more personal and approachable. When people see you showing up for them, they’ll naturally warm to you and your business.

5. Use Social Media to Build Likeability: Engage and Connect

Now that you’ve built awareness and started building trust, use social media to amplify your presence. Share not only your work but also your passion and personality. Show the world that you’re a person, not just a drone operator. Respond to comments, engage with followers, and share content that highlights your connection to the local community.

People like doing business with someone who feels relatable, who interacts with them on a human level. Social media is a perfect place to show your true self—don’t be afraid to engage, share stories, and build a loyal following. When your audience feels like they know you personally, their trust and likeability toward you will only grow.

6. Deliver Consistent and Authentic Service

Once you’ve won their hearts with your authenticity and presence, make sure your service delivers on the promise. Consistency is key. Always be professional, punctual, and prepared, but also friendly and personable. The way you interact with clients on the job should match the personality you’ve projected in your community engagement.

Honesty and transparency are essential in building trust. Be open about your pricing, timelines, and any potential challenges. Clients will appreciate knowing they can rely on you to keep your word, and this further strengthens your relationship. The more they trust you, the more likely they are to recommend you.

7. Keep Showing Up: Be Always-Available

The final piece to solidifying your local market presence is to make sure you’re always available when they need you. Be responsive, be approachable, and be reliable. It’s not just about answering calls promptly; it’s about being someone people can count on when they need your services.

People like doing business with someone who is dependable and passionate about what they do. By always being available and enthusiastic, you reinforce the idea that you’re not just offering a service; you’re offering a relationship built on trust and likeability.

Takeaway

Winning the hearts, souls, and minds of your local market isn’t about having the best equipment or the most expensive drone; it’s about focusing on these two core principles: brand awareness and likeability. Once people know who you are and like you, you’ve set the stage for building long-term, mutually beneficial relationships.

By being present, showing up for your community, being authentic, and consistently delivering on your promises, you’ll become a trusted name that your target audience feels good about supporting. The secret to success is simple: First, make sure they know who you are. Then, make sure they like you. If you nail both of these, you’ll win your local market for life.

If you have any questions, let us know! If you’d like to hire us, you can get more information here.

Written by: Tony Marino, MBA – FAA Certified Part 107 Commercial Drone Pilot and Chief Business Strategist at Aerial Northwest

Disclaimer: The information provided in this blog post is for general informational purposes only and should not be construed as legal advice.